Customer Care

If you would like to check the status of your order, simply click
24 hours per day, seven days per week for the latest information.

Customer Service Hours:
Monday – Friday: 9:00 am ~ 8:00 pm EST
Saturday and Sunday 9:00 am ~ 5:00 pm EST

Phone Number: English and Spanish Agents Available:
Phone Number: 1-973-287-5161
To check the status of your order 24 hours per day, seven days per week, simply click on

Airclimber® Xpress is committed to providing the best products and friendliest customer service.

If you should have any questions about ordering or a question about any of our great products.

Please feel free to email us to [email protected] and we will respond as soon as possible.

Emails will be answered during business hours from 9am - 5pm Monday to Friday.

60-Day Money Back Guarantee

Your order is covered by our 60-Day Money Back Guarantee which starts upon your receipt of your order, less processing and handling. In order to return your product first call customer service at 1-973-287-5161 to receive a return merchandise authorization number. With this number, you can then send your items back to the address provided below for a refund of your purchase price, less processing and handling.

If you would prefer to send an email instead of calling to receive your return merchandise authorization number you can email us at [email protected]

Return Address:
Airclimber® Xpress
500 Returns Road
Wallingford, CT 06495

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